We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.novelcapital.co.uk

1. Data

We may collect and process the following types of personal data:

a. Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Company name (if applicable)

• Any other information provided via contact forms, registration forms, orders, or emails
  
  

b. Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Location data (if you permit this)

• Website usage data (pages visited, time on site, etc.)

• Cookies and similar tracking technologies (see Section 6)

2. Legal Bases for Processing

We process your data under the following legal bases as set out in Article 6 of the GDPR:

• Consent – e.g., for email marketing or non-essential cookies

• Contract – when processing is necessary to fulfil a contract

• Legal obligation – e.g., for tax or accounting compliance

• Legitimate interests – e.g., improving services, fraud prevention (only where your rights do not override our interests)

3. How We Use Your Personal Data

We may use your personal data to:

• Provide and maintain our services

• Respond to your queries and requests

• Process payments and deliver services

• Send administrative and promotional emails (with your consent)

• Improve website functionality and user experience

• Comply with legal obligations

4. Data Sharing

We only share your data when necessary, and only with:

• Third-party service providers (e.g., hosting, email, analytics)

• Payment processors (e.g., Stripe, PayPal)

• Legal or regulatory authorities if required

• Marketing platforms (only if you have consented)
  
  

All third-party processors are contractually bound to protect your data and use it only for specified purposes.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyse traffic, and personalize content.

You will be asked to consent to cookies when you first visit the site. You can manage or disable cookies through your browser settings at any time.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law (e.g., tax or accounting regulations).

7. International Data Transfers

Your data may be transferred to and processed outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Transfers to countries with an adequacy decision by the European Commission

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access – Request a copy of your data

• Right to rectification – Correct inaccurate or incomplete data

• Right to erasure – Ask us to delete your data ("right to be forgotten")

• Right to restrict processing – Request limited use of your data

• Right to data portability – Receive your data in a machine-readable format

• Right to object – Object to certain uses of your data, including marketing

• Right to withdraw consent – Withdraw any previously given consent at any time
  
  

To exercise these rights, please contact our Data Protection Officer at dpo@novelcapital.co.uk

You also have the right to lodge a complaint with your local data protection authority. In the EU, this is usually your country’s Data Protection Authority (DPA). A list of DPAs can be found here: https://edpb.europa.eu/about-edpb/board/members_en

9. Security Measures

We implement appropriate technical and organisational measures to secure your data and protect it from unauthorized access, alteration, disclosure, or destruction.

10. Children’s Privacy

We do not knowingly collect personal data from children under the age of 16. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Policy, please contact us on enquiries@novelcapital.co.uk